Why this Policy?
In the developing media environment, the impacts and exposure of the online realm are evident. In response to the challenges that come with the rise of social media for official dissemination of news, commentary and opinion, media houses are framing social media policies to regulate the online presence of employees. While such policies are in place, not enough attention is being given to the pressures being faced by media workers as a result of their work in this space.
While the online environment presents great opportunity for media development it also has an ugly side. This is a reality faced by many journalists in the digital space As journalists engage with readers they face harassment, abuse and threats due to their work.
This Policy for media houses seeks to lay out a road map to create safe online spaces for open and respectful debate and deal with abuse and harassment faced by their staff, in particular female staff who are too often the subject of gender-based abuse. Guidelines must be flexible and accommodating of diverse experiences and cultural contexts.
Mechanisms for digital safety and freedom from harassment must include:
- Raising awareness among media employees about digital security and safety from harassment and abuse.
- Preventive in-house measures for journalists to secure their communications from surveillance, hacking, doxing, stalking and interference by trolls.
- Training media staff about the tools available for secure and confidential communication; reporting mechanisms on social media platforms and empowering staff to call out online harassment.
- Definition through policies and mechanisms online hate speech, given that much is expressed under 'freedom of expression' which is hate-filled and even defamatory.
- Special cyber cell set up in every media house to oversee awareness raising, training, support and redress to affected journalists, especially women journalists.
- Legal awareness and resources disseminated so that journalists harassed or abused online can report abuse to moderators of social networking platforms and also the police and relevant cyber crime cells, with support from the employers bring the perpetrators to justice.
- Support to writers (staff as well as those on contract and freelance) who are being harassed online due to stories published in that media house. These measures should include: physical security; legal aid; support to pursue police complaints and in-house or referral services for psychological support and trauma counselling in case of extreme abuse and harassment.
- Ensure responsibility of intermediaries specially in the area of privacy and data protection including 'notice and take down 'regimes.
- Response as an official media house as well as an online community to push back trolling and abuse online. When trolls see that the media house is demonstrably backing their staffer or writer, it helps isolate the troll, instead of the writer. Trolls cannot succeed in isolating their targets if there is a concerted and sustained online response by colleagues and supporters to counter the trolling. Such a responsible and vocal online community response can be an effective push back to mass trolling.
- Setting standards for vibrant and respectful public discourse in comments sections and public fora on the online platforms hosted by the media house; defining and acting against misogyny, casteism, racism and other forms of discrimination.
- Moderation of comments on official media platforms (website and social media pages) by an experienced team of professionals representing gender, race, caste and ethnic diversity. Filtering comments, blocking and taking down abusive comments and discouraging harassment while treading the fine balance between free speech and hate speech, between calling out trolling and abuse and censorship.
- Ombudsperson to look into grievances and render impartial and independent dispute resolution between media owners/employers and journalists affected by online harassment.
Download a copy of the policy here